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Director Information Systems CRM

Company Name:
Plus Consulting
Position Type:
Full-time
Director's role is to supervise and maintain the installation, configuration, and support of the organization's customer CRM systems. The Director will also apply proven communication and problem-solving skills to guide and assist the user group on issues related to the design, development, and deployment of CRM systems critical to business operations.
Ensure that CRM and other related applications meet corporate objectives, fulfill end-user requirements, and identify and resolve business requirements issues.
Gather, analyze, and define end user requirements for CRM data access and usability in accordance with business objectives.
Assist in the creation of long-term strategic goals for achieving and maintaining high data quality in conjunction with CRM users, department directors, clients, and other key stakeholders.
Develop, implement, and maintain policies, procedures, and associated plans for CRM software administration, upgrades, and appropriate use.
Evaluate, install, configure, and deploy CRM applications and associated products throughout the enterprise.
Analyze documentation and technical specifications of any CRM or related application under consideration to determine its intended functionality.
Work with network administrators and software engineers to assist with quality assurance, program logic, and data processing.
Establish service level agreements with CRM users, and provide on-call application support for these users.
Manage all aspects of the CRM

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